1. Scope
This policy applies to everyone who uses KoboRoute — visitors, Trip Pass holders, fare reporters, validators and field workers. It forms part of the Terms of Service, and breaking it is a breach of those Terms.
2. The rule that matters most
Do not submit a fare you did not personally observe. Not one you heard about, assumed from last week, or worked out from distance. A fare on KoboRoute means a person was at that park and saw that price. Every invented figure is a passenger who budgeted wrongly for a journey they may not be able to afford twice.
3. If you report fares
You must:
- be physically at the park when you submit, and allow the location check that confirms it;
- report the price actually asked or paid, including for the vehicle type you name;
- report a fare you find surprising exactly as observed, rather than adjusting it toward what you expect;
- tell us if you have any relationship with an operator, union or park official at the location you cover.
You must not:
- submit from anywhere other than the park, or falsify your location by any means;
- accept payment or any other benefit from an operator, union or agent in exchange for reporting a particular figure;
- submit the same observation more than once, or coordinate with others to make one report look like several;
- use another person's account, or let anyone else use yours.
If a submission is rejected and you believe the rejection was wrong, dispute it rather than resubmitting. Repeated resubmission of a rejected figure is treated as manipulation.
4. If you hold a Trip Pass
A Pass is a personal licence to view fare information. You may use what you see to plan your own journey, tell a friend, or negotiate at the park — that is the point of it.
You may not:
- resell or sublicense your access, or share the access link publicly;
- systematically collect fares across many Passes to rebuild our dataset;
- republish our fares as a commercial dataset or a competing service.
5. Automated access
Our public API endpoints may be used for reasonable, non-commercial purposes with attribution. Please keep request rates modest and identify your client honestly.
You must not:
- scrape at a rate that degrades the service for others, or circumvent rate limits;
- attempt to reach data behind the Trip Pass paywall without paying for it;
- probe, scan or test the security of the service without our written permission;
- access administrative pages or interfaces you have not been given access to.
6. General conduct
Do not use KoboRoute to:
- break Nigerian law, or facilitate someone else doing so;
- harass, threaten or endanger anyone, including park staff, drivers and our field workers;
- upload malware, or interfere with the operation of the service;
- impersonate KoboRoute, its staff, or any operator or authority;
- submit another person's personal data without a lawful reason.
7. What happens if this policy is broken
Depending on what happened and whether it looks deliberate, we may:
- reject or withdraw individual submissions;
- withhold payment for affected reports;
- rate-limit or block an address or client;
- suspend or close an account;
- report the matter to the appropriate authorities.
We keep an audit record of enforcement decisions. If you believe one was wrong, write to privacy@koboroute.ng and a person will look at it. Where we withdraw published data because it was fabricated, we correct the public record rather than removing it silently.
8. Reporting a problem
If you see a fare that looks wrong, use the "Report a wrong fare" link on the route — it reaches the people who can check it fastest. For a security issue, write to privacy@koboroute.ng with enough detail to reproduce it, and give us a reasonable chance to fix it before disclosing it publicly. We will not pursue anyone who reports a genuine vulnerability in good faith and does not exploit it.